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Upcoming Dates

  • Aug. 13 - 15, 2018
  • Sep. 10 - 12, 2018
  • Oct. 19 - 21, 2018
  • Nov. 19 - 21, 2018
  • Dec. 26 - 28, 2018
  • Jan. 2 - 4, 2019
  • Feb. 18 - 20, 2019
  • Apr. 8 - 10, 2019
  • May 15 - 17, 2019
  • June 10 - 12, 2019

macOS X Support | 3 Day

MACOS X Support essentials- $1,795

[THREE-DAY INTENSIVE, 10am-6pm]

MacOS Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on macOS Sierra. This course is designed to give students a tour of the breadth of macOS Sierra and the best methods for effectively supporting users of macOS  Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who should attend? 

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

Prerequisites: Knowledge of macOS X and basic computer navigation

What You Will Learn:

  • The troubleshooting process and how to use tools and resources
  • Features and functionality of macOS X Sierra, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Each student gets their own workstation.  

MAC OS X Support - Course Outline (3 Days) 

*Apple Pro Certification is not available for this course.